eGovt Municipal Solution

eGovt Municipal Solution

Revolutionize the Way You Serve and Interact With Your Constituents

Helping municipal governments automate every aspect of their public services allowing them to respond quickly to local challenges
while providing timely guidance to their citizens

Our world is changing. The demands on city offices and departments have never been greater, and as citizens' first source of support, public services can always seem in short supply or difficult to access. These services must be available remotely and at all times, regardless of what challenges we may be facing as a society. eGovt's Municipal Solution is software built specifically for cities, counties, and municipalities to provide efficient and transparent public services to its citizens.

eGovt Solutions will work with municipal governments and internal stakeholders to deliver tools for staff to be completely self-sufficient and expedite department processes. In addition, full access to dashboards and analytics empower employees by providing status updates and tracking all key metrics and response times. Furthermore, our advanced analytics platform facilitates an in-depth understanding of all services and processes to help with future planning.

At eGovt Solutions, we understand the difficulty of municipal governments in reaching this digital transformation, when faced with a myriad of challenges. These challenges span across changing public expectations, evolving regulatory requirements, dependency on legacy systems, to the reluctance of accepting new technologies from existing staff, budget constraints, and the inevitable risk of implementation or adoption failure. The types of challenges governments must overcome are vast and complex. They are additionally compounded over time by unforeseen events and the need to reprioritize based on changing constituent demands.

Such challenges will only get worse as the pace of change continues to accelerate. As the gap between modern technology and municipal government infrastructures grow, so will the level of effort required to catch up to these changes. Municipal governments are in need of a flexible solution designed to evolve and scale with the changing world, and they need it today.

Simplify and Streamline Municipal Government Processes with the eGovt Municipal Solution

The eGovt Municipal Solution is a powerful data collection and workflow automation solution that has the flexibility to adapt to the world we live in. It is designed to empower municipal governments and match their vision to leap over challenges and provide efficient and reliable online public services to every constituent.

eGovt's Municipal Solution supports the digital transformation of any government processes, regardless of size, complexity, or budget. No matter how complex your current business process workflows may be, our experienced consultants can guide you through a seamless transition from paper-based forms and manual processes, to online forms and automated workflows in as little as 10 days.

With the eGovt Municipal Solution, governments can start their digital transformation journey: centralize data and streamline processes, enable government employees to be more effective, provide better services, and exceed public expectations - all within the comfort and safety of their homes.

Rapidly deploy critical response services

The eGovt Suite gives you the ability to easily configure and move with changing local and global standards. Read more about how eGovt solutions can help with the challenges you are facing as a result of COVID-19.

Applications

With the eGovt Municipal Solution, you can automate and manage your various forms and process workflows, with unmatched flexibility, minimal turnaround times, and absolutely no need for coding.

Here are some applications of our solution.

 

Permits & Licenses

Automate the application, approval, and notification processes for essential services including building permits, parking permits, pet licenses, film permits, marriage licenses, and more. Generate online permits and licenses and facilitate online payments and reminders for automated renewals.

 

 

COVID-19 Response

Closely monitor COVID-19 cases, trace contacts, track and forecast PPE demand and availability, manage procurement and distribution initiatives, track openings and closures of public buildings, parks, walk-in hospitals, and clinics in geographic reports, and evolve the platform based on changing circumstances.

 

 

Complaints

Simplify and streamline access to a variety of complaint forms, examples include general, noise, vehicle, litter, and graffiti. Collect and investigate complaints, easily track trends, changes, and resolution times to help with future planning of resource allocation.

 

 

Parks & Recreation

Share your municipal mandate for the provision of parks and recreation services with the community including sports registration, sports facility allocation, parks’ services, events, and facilities.

 

 

Taxes & Property

Streamline all aspects of collecting property information, tax self-service, and tax payment by facilitating automatic billing, online payments, notifications, and tracking of revenue.

 

 

Other

Automate access to reports and updates on various topics: property concerns, noise exemption applications, bicycle registration forms, road and sidewalk damage forms, etc.

 

 

Performance Management

Measure performance across the municipality, compare service level agreements (SLA) compliance, track turnaround times, monitor workload distribution and optimize efficiency at all levels of the government

 

 

Public Reporting

Inform your citizens with a graphical representation of data; present geographical representations of public service availability, openings and closures of public buildings and spaces, heatmap of public health cases, and more.

 

 

Advanced Analytics & AI

Leverage the platform's powerful advanced analytics and artificial intelligence capabilities to review spending, facts, citizen counts, hospital counts, police counts, fire counts, program successes or failures, across the entire municipality.

 

Key Features

Capture Online Service Requests

eGovt's Municipal Solution provides a secure and convenient web-portal for your constituents to interface with the government.

 

Manage and Prioritize Workload

Assign tasks, due dates and priority on cases, manage cases, workload distribution, and effectively supervise work completion.

 

Simplify Complex Workflows

From amendment requests to multi-step reviews and inter-departmental escalation, the solution has built-in features to simplify any type of task and workflow.

 

Bottom-Up Reporting

 Access a roll-up summary from all levels of the government at your fingertips, eliminating governance silos across government levels and departments, and enabling collaboration.

 

System-Wide Analytics

Roll up the gathered data into a high-level summary to quickly identify issues and review system-wide performance for key-metrics in interactive dashboards with drill-down capabilities.

 

End-to-End Automation

The world doesn’t stop after the initial application approval. Schedule renewal applications, payment reminders, alerts, notifications, and stay connected with your constituents.

 

Constituents can access municipal public service requests in the eGovt Web Portal, where our world-class Business Process Automation Engine (BPAE) automates predefined online request forms and workflows. eGovt Solution’s forms and workflows are highly configurable and can be quickly tailored to match the forms and workflows of your jurisdiction.

No matter how many review steps and divisions need to be involved, the eGovt Municipal Solution will bring the right task to the right person at the right time.

The multi-tenancy design of the Web-Portal allows the implementation of top-down automation processes and the collection of data from all levels of government to promote transparency and consistency of governance procedures.

Integration

The eGovt solution can additionally be integrated with 3rd party applications via API, to handle the sharing of information between our solution and your existing tools and platforms. Our solution can connect with your directory services, Document Management systems (DMS), Customer Relations Management systems (CRMs), and payment processing systems. eGovt Solutions is experienced in integrating with a broad array of enterprise applications, ensuring continued use of your existing IT investments.

Key Benefits

Deliver the best customer service and experience to your citizens

eGovt Solutions provides all services online, including initial application, fee calculations and payments, renewals, e-signatures, and real-time status updates. The user-friendly web-portal eliminates the need for citizens to call or travel into offices and wait in queues to submit paperwork or check progress.

 

Provide a structured and safe environment for your government employees

Employees can now manage more applications in less time with improved workflow processes, thus removing cumbersome manual steps and improving their productivity and work satisfaction. The eGovt platform allows them to access the portal remotely, communicate across departments meaning that they can work from the office or home with the same productivity.

 

Eliminate all inefficiencies

eGovt Solutions automates routine and manual processes involved in reviewing and approving any type of incoming request, thus saving staff members’ time and reducing turnaround times. The platform prevents errors and delays associated with paper-based application processes by including requirements for successful form completion and field by field verification, ensuring no erroneous, inconsistent, or incomplete data is submitted.

 

Improve processes by leveraging analytics

eGovt Solutions comes integrated with a business intelligence tool that will allow you to quantify all aspects related to citizens' requests: amount/frequency of services used, processing times, completion times, amount of fees collected, changes year over year (or any other time period). eGovt Solutions allows you to capture all data important to your citizens and display it in a format that is easy to understand. Let them know how long approvals take, how services have changed year over year, changes in the numbers of sports facilities, child daycares, etc

 

Recover lost revenue and profits

Leverage the transparency from eGovt Solutions that will allow you to track and recover missing revenue from any late filing fees and lapsed renewals – items that often go unbilled due to time constraints or lack of available data.

 

Deploy data and services quickly in times of need

eGovt Solutions allows you to quickly deploy important information that may be more in demand in times of need: number and locations of hospitals with their defined services, food bank locations, relevant health care information, updates on public transportation, parks, etc.

 

Let us show how we can help.

We at eGovt Solutions understand how Municipal governments are working tirelessly to better serve the public. Reach out today to discuss how our technology, expertise, and partnership can strengthen your efforts.

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