COVID-19: The Ultimate Stress Test for Major Government Systems
Crashing state unemployment websites. Overwhelmed call centers. Millions out of work. Cloud technologies stepped up to the plate as the public sector […]
Tag: smart city
COVID-19 Pushes Digital Services from Luxury to Necessity
For many jurisdictions, moving citizen services online was a long-term, “nice-to-have” project, but the pandemic forced new ways to bring city hall […]
COVID-19 is accelerating city digital transformation and citizen engagement
A tongue-in-cheek question that has been doing the rounds on social media – “Who led the digital transformation of your company? A) […]
What has digital government in the UK learned during the COVID-19 crisis?
The response from governments around the world to the threat of COVID-19 has been one of the biggest public service challenges in […]
Contactless Government Is Booming: 10 Ways to Keep the Momentum Going
Earlier this year, Norton Bonaparte predicted a permanent end to a foundational element of how government leaders and employees engage with constituents. […]
Looking beyond COVID-19 to build a digital government
State and local government leaders should lean on advances to cloud made during the pandemic to accelerate digital services that will provide […]
COVID Closed the Door on Old Tech in a Number of Cities
Either by necessity, design, or other reasons, the COVID-19 crisis challenged cities to work smarter, and in many cases, become more resilient. […]