State

COVID-19: The Ultimate Stress Test for Major Government Systems

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Crashing state unemployment websites. Overwhelmed call centers. Millions out of work. Cloud technologies stepped up to the plate as the public sector worked to get citizens what they needed during the pandemic. What happens when the demand on a piece of technology multiplies again and again in the span of several days? The COVID-19 pandemic […]

Municipal

COVID-19 Pushes Digital Services from Luxury to Necessity

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For many jurisdictions, moving citizen services online was a long-term, “nice-to-have” project, but the pandemic forced new ways to bring city hall to the people, rather than the people to city hall. So much of American life was pushed out of physical spaces and onto the Internet this year, including the vast majority of local […]

Municipal

Looking beyond COVID-19 to build a digital government

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State and local government leaders should lean on advances to cloud made during the pandemic to accelerate digital services that will provide additional benefits in a post-pandemic world, Okta’s Kelsey Nelson says. “Many of the IT leaders we talked to within state and local agencies had been starting along a lot of these modernization paths […]