Federal

COVID-19 is ushering a new era in government services

Posted on

“Local governments’ futures across a range of services is being reshaped because of Covid-19.”  Covid-19 has forced businesses of all stripes to rethink their modes of operation, with the pandemic’s outbreak spurring a move toward e-commerce, remote work, and digital transformation in order to protect employees and customers from contagion. When the history of the […]

Federal

Digital Experience: The importance of digital experience maturity

Posted on

“People often think that corporate maturity is the problem or the government isn’t supporting digitalisation, but ultimately it comes down to what the consumer can actually consume.” – Boyle Despite the rapid digitalisation seen in Asean during Covid-19 lockdowns, little has been done in terms of increasing digital experience maturity in the region. Asean has […]

Federal

Congress needs to prioritize government digital service delivery

Posted on

When the COVID-19 pandemic hit the United States, federal government employees across the country had to make dramatic changes to the way they operate. The country’s largest workforce shifted toward telework, and citizen services moved to being digital-first or in many cases, digital-only experiences. Government digital service delivery, while ramping up before the pandemic, has […]

Federal

The UN ranks Denmark the highest score for E-Government

Posted on

Denmark leads in the United Nations’ E-Government survey 2020, according to the embassy of Denmark in Myanmar’s announcement on 14 August 2020. The E-Government survey by the United Nations’ Department and Economy and Social Affairs ranked 193 countries in terms of digital government readiness and implementation has given Denmark the highest score for the second […]

Federal

Passport services starting to resume in Canada

Posted on

Canadians who have an immediate need for a passport can once again apply by mail, as of July 31. If Canadians are travelling in less than 30 days, or need their passport urgently, they can now request in-person appointments. If Canadians do not have travel plans, the government media release recommends waiting before applying for […]

Federal

Twenty years on, Japan government’s digital ambitions still stuck in piles of paper

Posted on

TOKYO — Two decades after Japan rolled out an ambitious plan to go digital, the COVID-19 crisis has exposed the government’s deeply rooted technological shortcomings as ministries remain stuck in a paper-driven culture that experts say is hurting productivity. While Tokyo has made “digital transformation” its main policy plank this year, the switch may not […]

Federal

Estonia built one of the world’s most advanced digital societies. During COVID-19, that became a lifeline

Posted on
estonia digital societies

Estonia built one of the world’s most advanced digital societies long before the COVID-19 pandemic, providing services such as electronic voting, online learning in schools, digital bureaucracy, and healthcare. When the coronavirus crisis struck, this investment paid off as Estonia’s digital public services continued mostly uninterrupted. Public-private partnerships and trust in public institutions are the […]