With vaccines opening to more and more Canadians, many are starting to look towards the end of the pandemic. However, while most are anticipating a return to normalcy, some feel certain changes introduced due to the pandemic should become permanent. With in-person services having been shuttered for much of the last 14 months, many government […]
It is safe to say that the last year has been, for most of us and in so many ways, like nothing we have ever experienced before. If restrictions and infections continue to ease, what is less certain is what happens next, and the ways in which life after coronavirus will be both different and […]
Most people pay attention to technology and innovation as it plays out in the commercial world, but the innovation happening in the U.S. government is equally exciting to watch. The Covid-19 pandemic will prove to be an innovation trigger, accelerating cloud adoption and remote work capabilities across all of government, promoting new ways for the […]
‘Public servants will need to play an important role in maintaining public trust and finding the right balance between using these technologies to improve the work of government.’ The public conversation around digital government has often focused on producing high-quality, easy-to-use digital services. An important aspiration no doubt, particularly as citizen expectations of digital service […]
It can be an uphill battle for the public sector to meet growing citizen demands for Amazon-style customer service. However, some CIOs say they’re finding ways to make progress. The process for developing a business case to transform service delivery in government agencies is unique, agreed IT leaders during a recent CanadianCIO virtual roundtable. “You […]
There have been precious few positives about the past year, but the lockdowns have forced us all to hone our technological skills and embrace digital transformation. From families using Zoom to keep in touch with loved ones, to offices migrating their systems from filing cabinets to cloud storage, we have seen a decade’s worth of […]
“Local governments’ futures across a range of services is being reshaped because of Covid-19.” Covid-19 has forced businesses of all stripes to rethink their modes of operation, with the pandemic’s outbreak spurring a move toward e-commerce, remote work, and digital transformation in order to protect employees and customers from contagion. When the history of the […]
“People often think that corporate maturity is the problem or the government isn’t supporting digitalisation, but ultimately it comes down to what the consumer can actually consume.” – Boyle Despite the rapid digitalisation seen in Asean during Covid-19 lockdowns, little has been done in terms of increasing digital experience maturity in the region. Asean has […]
When the COVID-19 pandemic hit the United States, federal government employees across the country had to make dramatic changes to the way they operate. The country’s largest workforce shifted toward telework, and citizen services moved to being digital-first or in many cases, digital-only experiences. Government digital service delivery, while ramping up before the pandemic, has […]
The U.S. government is awash in more official forms than any organization in the history of civilization. A review of the websites where the Department of Defense and the General Services Administration keep official form libraries suggests there are well over 10,000 forms poised for download. With this staggering volume of forms, one might imagine […]