“Local governments’ futures across a range of services is being reshaped because of Covid-19.” Covid-19 has forced businesses of all stripes to rethink their modes of operation, with the pandemic’s outbreak spurring a move toward e-commerce, remote work, and digital transformation in order to protect employees and customers from contagion. When the history of the […]
“People often think that corporate maturity is the problem or the government isn’t supporting digitalisation, but ultimately it comes down to what the consumer can actually consume.” – Boyle Despite the rapid digitalisation seen in Asean during Covid-19 lockdowns, little has been done in terms of increasing digital experience maturity in the region. Asean has […]
When the COVID-19 pandemic hit the United States, federal government employees across the country had to make dramatic changes to the way they operate. The country’s largest workforce shifted toward telework, and citizen services moved to being digital-first or in many cases, digital-only experiences. Government digital service delivery, while ramping up before the pandemic, has […]
The U.S. government is awash in more official forms than any organization in the history of civilization. A review of the websites where the Department of Defense and the General Services Administration keep official form libraries suggests there are well over 10,000 forms poised for download. With this staggering volume of forms, one might imagine […]
Denmark leads in the United Nations’ E-Government survey 2020, according to the embassy of Denmark in Myanmar’s announcement on 14 August 2020. The E-Government survey by the United Nations’ Department and Economy and Social Affairs ranked 193 countries in terms of digital government readiness and implementation has given Denmark the highest score for the second […]
The global pandemic has affected our world in more than just health or economy. It is well understood that COVID-19 has forced industries around the world to look internally (if they want to exist) and find ways to provide their services safely, efficiently, and remotely. Additionally, the pandemic has shown us the importance of community […]
Canadians who have an immediate need for a passport can once again apply by mail, as of July 31. If Canadians are travelling in less than 30 days, or need their passport urgently, they can now request in-person appointments. If Canadians do not have travel plans, the government media release recommends waiting before applying for […]
Ministry of Economy and Finance secretary of state Vongsey Vissoth called on relevant officials and working group members to expedite the completion of the draft concept note on “Digital Government Policy” and to design it in consonance with the Digital Economy Policy. He said this at a meeting held at the Ministry of Posts and […]
TOKYO — Two decades after Japan rolled out an ambitious plan to go digital, the COVID-19 crisis has exposed the government’s deeply rooted technological shortcomings as ministries remain stuck in a paper-driven culture that experts say is hurting productivity. While Tokyo has made “digital transformation” its main policy plank this year, the switch may not […]
Estonia built one of the world’s most advanced digital societies long before the COVID-19 pandemic, providing services such as electronic voting, online learning in schools, digital bureaucracy, and healthcare. When the coronavirus crisis struck, this investment paid off as Estonia’s digital public services continued mostly uninterrupted. Public-private partnerships and trust in public institutions are the […]