Government CIOs pressing forward on the case for citizen-centric IT
It can be an uphill battle for the public sector to meet growing citizen demands for Amazon-style customer service. However, some CIOs […]
Tag: contactless government
Here comes Govtech: It’s time to digitise government and the public sector
There have been precious few positives about the past year, but the lockdowns have forced us all to hone our technological skills […]
COVID-19 is ushering a new era in government services
“Local governments’ futures across a range of services is being reshaped because of Covid-19.” Covid-19 has forced businesses of all stripes to […]
Digital Experience: The importance of digital experience maturity
“People often think that corporate maturity is the problem or the government isn’t supporting digitalisation, but ultimately it comes down to what […]
COVID-19: The Ultimate Stress Test for Major Government Systems
Crashing state unemployment websites. Overwhelmed call centers. Millions out of work. Cloud technologies stepped up to the plate as the public sector […]
COVID-19 Pushes Digital Services from Luxury to Necessity
For many jurisdictions, moving citizen services online was a long-term, “nice-to-have” project, but the pandemic forced new ways to bring city hall […]
COVID-19 is accelerating city digital transformation and citizen engagement
A tongue-in-cheek question that has been doing the rounds on social media – “Who led the digital transformation of your company? A) […]
What has digital government in the UK learned during the COVID-19 crisis?
The response from governments around the world to the threat of COVID-19 has been one of the biggest public service challenges in […]