Federal

COVID-19 is ushering a new era in government services

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“Local governments’ futures across a range of services is being reshaped because of Covid-19.”  Covid-19 has forced businesses of all stripes to rethink their modes of operation, with the pandemic’s outbreak spurring a move toward e-commerce, remote work, and digital transformation in order to protect employees and customers from contagion. When the history of the […]

Federal

Digital Experience: The importance of digital experience maturity

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“People often think that corporate maturity is the problem or the government isn’t supporting digitalisation, but ultimately it comes down to what the consumer can actually consume.” – Boyle Despite the rapid digitalisation seen in Asean during Covid-19 lockdowns, little has been done in terms of increasing digital experience maturity in the region. Asean has […]

State

COVID-19: The Ultimate Stress Test for Major Government Systems

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Crashing state unemployment websites. Overwhelmed call centers. Millions out of work. Cloud technologies stepped up to the plate as the public sector worked to get citizens what they needed during the pandemic. What happens when the demand on a piece of technology multiplies again and again in the span of several days? The COVID-19 pandemic […]

Municipal

COVID-19 Pushes Digital Services from Luxury to Necessity

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For many jurisdictions, moving citizen services online was a long-term, “nice-to-have” project, but the pandemic forced new ways to bring city hall to the people, rather than the people to city hall. So much of American life was pushed out of physical spaces and onto the Internet this year, including the vast majority of local […]

Municipal

Looking beyond COVID-19 to build a digital government

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State and local government leaders should lean on advances to cloud made during the pandemic to accelerate digital services that will provide additional benefits in a post-pandemic world, Okta’s Kelsey Nelson says. “Many of the IT leaders we talked to within state and local agencies had been starting along a lot of these modernization paths […]

Uncategorized

Government spending on Covid consultancy contracts rises to £175m

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The bill for private consultants hired by the government to help combat the coronavirus pandemic has climbed to £175m, as the chair of an influential parliamentary committee revealed that MPs would investigate the multimillion-pound use of management consultancies. The government has bought consulting services from almost 90 different companies as it scrambled to fill gaps […]