With vaccines opening to more and more Canadians, many are starting to look towards the end of the pandemic. However, while most are anticipating a return to normalcy, some feel certain changes introduced due to the pandemic should become permanent. With in-person services having been shuttered for much of the last 14 months, many government […]
It is safe to say that the last year has been, for most of us and in so many ways, like nothing we have ever experienced before. If restrictions and infections continue to ease, what is less certain is what happens next, and the ways in which life after coronavirus will be both different and […]
Most people pay attention to technology and innovation as it plays out in the commercial world, but the innovation happening in the U.S. government is equally exciting to watch. The Covid-19 pandemic will prove to be an innovation trigger, accelerating cloud adoption and remote work capabilities across all of government, promoting new ways for the […]
This year, $118.7 billion in technology spending is projected for state and local governments. Industry experts shared their projections during the annual Beyond the Beltway event, along with challenges facing the market. Tech executives from around the country met online last week during the annual Beyond the Beltway event to get a market forecast from industry experts about the […]
‘Public servants will need to play an important role in maintaining public trust and finding the right balance between using these technologies to improve the work of government.’ The public conversation around digital government has often focused on producing high-quality, easy-to-use digital services. An important aspiration no doubt, particularly as citizen expectations of digital service […]
There have been precious few positives about the past year, but the lockdowns have forced us all to hone our technological skills and embrace digital transformation. From families using Zoom to keep in touch with loved ones, to offices migrating their systems from filing cabinets to cloud storage, we have seen a decade’s worth of […]
“Local governments’ futures across a range of services is being reshaped because of Covid-19.” Covid-19 has forced businesses of all stripes to rethink their modes of operation, with the pandemic’s outbreak spurring a move toward e-commerce, remote work, and digital transformation in order to protect employees and customers from contagion. When the history of the […]
“People often think that corporate maturity is the problem or the government isn’t supporting digitalisation, but ultimately it comes down to what the consumer can actually consume.” – Boyle Despite the rapid digitalisation seen in Asean during Covid-19 lockdowns, little has been done in terms of increasing digital experience maturity in the region. Asean has […]
Crashing state unemployment websites. Overwhelmed call centers. Millions out of work. Cloud technologies stepped up to the plate as the public sector worked to get citizens what they needed during the pandemic. What happens when the demand on a piece of technology multiplies again and again in the span of several days? The COVID-19 pandemic […]
For many jurisdictions, moving citizen services online was a long-term, “nice-to-have” project, but the pandemic forced new ways to bring city hall to the people, rather than the people to city hall. So much of American life was pushed out of physical spaces and onto the Internet this year, including the vast majority of local […]