“Local governments’ futures across a range of services is being reshaped because of Covid-19.” Covid-19 has forced businesses of all stripes to rethink their modes of operation, with the pandemic’s outbreak spurring a move toward e-commerce, remote work, and digital transformation in order to protect employees and customers from contagion. When the history of the […]
“People often think that corporate maturity is the problem or the government isn’t supporting digitalisation, but ultimately it comes down to what the consumer can actually consume.” – Boyle Despite the rapid digitalisation seen in Asean during Covid-19 lockdowns, little has been done in terms of increasing digital experience maturity in the region. Asean has […]
Crashing state unemployment websites. Overwhelmed call centers. Millions out of work. Cloud technologies stepped up to the plate as the public sector worked to get citizens what they needed during the pandemic. What happens when the demand on a piece of technology multiplies again and again in the span of several days? The COVID-19 pandemic […]
For many jurisdictions, moving citizen services online was a long-term, “nice-to-have” project, but the pandemic forced new ways to bring city hall to the people, rather than the people to city hall. So much of American life was pushed out of physical spaces and onto the Internet this year, including the vast majority of local […]
A tongue-in-cheek question that has been doing the rounds on social media – “Who led the digital transformation of your company? A) the CEO; B) the CTO; or C) COVID-19” – could equally be applied to the public sector, according to city Chief Information Officers (CIOs), Chief Technology Officers (CTOs) and Chief Data/Digital Officers (CDOs) […]
The response from governments around the world to the threat of COVID-19 has been one of the biggest public service challenges in decades. The use of digital tools has played a key role in protecting citizens, with governments having to turn quickly deploy welfare systems, distribute information, and scale up contact tracing. The British government’s […]
Earlier this year, Norton Bonaparte predicted a permanent end to a foundational element of how government leaders and employees engage with constituents. “I talked to a newspaper reporter in March, and I said ‘I don’t think I’ll ever shake your hand again,’” says Bonaparte, city manager of Sanford, Fla. “People talk about going back to […]
State and local government leaders should lean on advances to cloud made during the pandemic to accelerate digital services that will provide additional benefits in a post-pandemic world, Okta’s Kelsey Nelson says. “Many of the IT leaders we talked to within state and local agencies had been starting along a lot of these modernization paths […]
Either by necessity, design, or other reasons, the COVID-19 crisis challenged cities to work smarter, and in many cases, become more resilient. The changes brought by the pandemic have been as small as getting rid of the old timeclock in the public works department in Spokane, Wash. — it encouraged too much close gathering — […]
Denmark leads in the United Nations’ E-Government survey 2020, according to the embassy of Denmark in Myanmar’s announcement on 14 August 2020. The E-Government survey by the United Nations’ Department and Economy and Social Affairs ranked 193 countries in terms of digital government readiness and implementation has given Denmark the highest score for the second […]