Federal

Passport services starting to resume in Canada

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Canadians who have an immediate need for a passport can once again apply by mail, as of July 31. If Canadians are travelling in less than 30 days, or need their passport urgently, they can now request in-person appointments. If Canadians do not have travel plans, the government media release recommends waiting before applying for […]

Federal

Twenty years on, Japan government’s digital ambitions still stuck in piles of paper

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TOKYO — Two decades after Japan rolled out an ambitious plan to go digital, the COVID-19 crisis has exposed the government’s deeply rooted technological shortcomings as ministries remain stuck in a paper-driven culture that experts say is hurting productivity. While Tokyo has made “digital transformation” its main policy plank this year, the switch may not […]

Federal

Estonia built one of the world’s most advanced digital societies. During COVID-19, that became a lifeline

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estonia digital societies

Estonia built one of the world’s most advanced digital societies long before the COVID-19 pandemic, providing services such as electronic voting, online learning in schools, digital bureaucracy, and healthcare. When the coronavirus crisis struck, this investment paid off as Estonia’s digital public services continued mostly uninterrupted. Public-private partnerships and trust in public institutions are the […]

State

eGovt Solutions donates software to help Governments provide critical unemployment services during COVID-19 crisis

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According to USA Today, Americans are struggling just to start the process of applying for unemployment, as overwhelmed state computer and phone systems have been under siege by an unprecedented 10 million Americans – and counting – seeking assistance all at once after losing their jobs during the coronavirus pandemic. In Michigan, where unemployment claims […]